Episode 2: “Remote Reality—Creating Connection in Crisis + Beyond” Show Notes and Resources

Show Notes

In episode 2, Eric and Erin sit down with Caryn Fried, co-founder of Think It Done, to talk about the realities and challenges of remote work—both during this crisis and how we see it as part of the new normal for businesses moving forward. A central theme that weaves throughout the discussion is trust—how to build it, how to keep it, and the dangers of ignoring it. Eric also shares his biggest mistake as an entrepreneur that almost sunk his company and how trusting his team saved it all.

About Caryn

Caryn Fried is the co-founder of Think It Done, a strategic consultancy that helps organizations build high-performing teams. She has over 25-years of experience as a Chief People Officer, account manager, and sales engineer, and is obsessed with employee experience and talent development. Her compass as a leader and entrepreneur? We’ll let her share that herself:

I believe in prioritizing people over process, creating a culture for the employees to build their personal and professional brand, and aligning brand and culture with a company’s mission.

Customer Obsessed Picks

Eric’s Pick

The Back of the Napkin by Dan Roam. Visual communication is what Caryn would call a “tough skill” and Roam’s book will teach you how to master it and, in his words, “solve problems and sell ideas with pictures.”

Caryn’s Pick

Untamed by Glennon Doyle. Doyle’s memoir is both a poignant look into her personal journey towards greater fulfillment and happiness and a forceful wake-up call for anyone ignoring that little inner voice that asks, “Am I ok with this? Is this who I want to be?” when confronted with people, situations, and choices that make them uncomfortable.

Erin’s Pick

The Upside of Being Down by Jen Gotch. Gotch shares her struggles with anxiety and depression and her journey towards stronger mental health. At a time where all of us are experiencing some form of anxiety or depression, whether situational or clinical, it's an optimistic (and realistic) read that is inspiring and helpful for anyone who wants to develop their powers of introspection, emotional intelligence, and resilience.

Listen to the Episode

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Episode 3: “Customer Connections Part I with Bob Furniss” Show Notes

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Episode 1: “What is Customer Obsession?” Show Notes & Resources