Episode 3: “Customer Connections Part I with Bob Furniss” Show Notes
Show Notes
In Part I of our interview with Bob, we dive into the current state of call centers and customer service. What are companies doing to stay connected with customers, especially now when their call centers are being inundated? What technologies are out there that can help you build a successful call center and what really is the secret sauce behind a good customer service agent? Bob shares his insight and experiences with us from over 25 years of customer service and support. And don’t miss part II where we talk about the failures and pitfalls of companies who aren’t prepared to meet their customers where they are—and what you can do to build a customer-obsessed support culture in your business.
In the episode, Bob also talks about two nonprofits close to his heart: Point Honduras and Keesha Warrior Princess.
Point Honduras is a ministry-based charity in Teguchigalpa that provides education, food, and healthcare for children. If you’d like to learn more or support their mission, visit them here.
Bob founded Keesha Warrior Princess in honor of his daughter, Keesha, who died of metastatic breast cancer after four years of treatment. The organization’s mission is to educate young women about the importance of the early detection of breast cancer. If you’d like to learn more or support their mission, visit them here.
Missing our Customer Obsessed Picks? Don’t worry, we’ll share them in Part II.