Episode 3: Customer Connection Part I with Bob Furniss

Bob Furniss

Award-Winning Contact Center + Customer Service Expert

In Part I, we dive into the current state of contact centers and customer service. What are companies doing to stay connected with customers, especially now when their contact centers are being inundated? What technologies are out there that can help you build a successful contact center and what really is the secret sauce of a good customer service agent? Bob shares his insight and experiences with us from over 25 years of customer service and support. And don’t miss part II where we talk about the failures and pitfalls of companies who aren’t prepared to meet their customers where they are—and what you can do to build a customer-obsessed support culture in your business.